How to exclude user from the pool in automation

[Sergey Shkut]

Hi,

When an issue is created, automation checks whom it assignees, and automatically updates the "review" field.

I wanna update automation.

When an issue is created, automation checks whom it assignees, creates pool of users for "review" filed, excludes assignee and randomly chooses one from the pool.

Thanks for any help

[Bill Sheboy]

Hi @Sergey Shkut 

For a question like this, context is important for the community to help.  Please post the following:

• what type of project is this (e.g., company-managed, team-managed, etc.)
• an image of your complete automation rule
• images of any relevant actions / conditions / branches
• an image of the audit log details showing the rule execution
• explain what is not working as expected.

Until we see those...

If your rule is already randomly setting the value of your Reviewer field, you likely already have a way to do what you ask by just removing the assignee from the list.  Seeing the details of your rule will help to confirm this.

Kind regards,
Bill

[Trudy Claspill]

Hello @Sergey Shkut 

Do you have an existing rule that you want to modify? If so, please provide screen images showing the entire rule and the details of each step.

[Sergey Shkut]

Yeah.

I have such rule

When an issue is created if the assignee matches one of 

then

create a pool of users

after

create a variable for assignee

next

exclude assigned user from the pool 

now choose one from 

and finally

assign to the field

[Sergey Shkut]

no errors in the audit log.

it shows it matches the condition and updated the field but it didn't update