How to enable restriction for issue ticket of Jira Work Management project?

mr_tic.tac January 18, 2023

If I create the project of Jira Software, I can set restrictions for issue ticket like below.

Screenshot 2023-01-18 193728.png

 

But if I create from Jira Work Management, there are not restrictions. So how can I enable it?

 

Screenshot 2023-01-18 193813.png

2 answers

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 19, 2023

If you are trying to set Issue Restrictions for issues in a Team Managed project there are prerequisites. Have you met the prerequisites?

 

Please note, to set issue restrictions for issues in a next-gen project:

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 18, 2023

It doesn't appear the Issue Restriction is a feature that is available for Team Managed  Business/Work Management projects. I haven't found the documentation that says that, but when I look at the permissions assigned to the Administrator role for such a project in a Premium subscription, the role does not include the Restrict Issue permission. I do see that permissions in the Administrator role for Team Managed Software projects, though.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 18, 2024

Unresolved issue to make Restrict Issues available in JWM https://jira.atlassian.com/browse/JWMCLOUD-213

0 votes
Aleksandra Bosacka _Deviniti_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
January 18, 2023

Hello @mr_tic.tac 

Welcome to the community!

If you can't set the restrictions, it's most probably because you haven't enabled the Issue security in the project.

Please remember, though, that it isn't available on the Free plan, therefore you may need to upgrade your Jira Work Management plan.

For more details, see this page in the documentation: https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

Hope this helps!

Cheers,
Aleksandra

mr_tic.tac January 18, 2023

Hi @Aleksandra Bosacka _Deviniti_ 

I understood!

Thank you so much for your help.

mr_tic.tac January 18, 2023

@Aleksandra Bosacka _Deviniti_ 

After I tried with Trial Premium plan, I still can not see the restrictionsScreenshot 2023-01-19 104900.png

Aleksandra Bosacka _Deviniti_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
January 20, 2023

Hi @mr_tic.tac 

If you still can't set restrictions, I think Trudy's answer actually provides more tips. See the reply above :) 

Cheers,
Aleksandra

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