How to enable ctrl+v option to add screenshot in ticket?

I wanted to use ctrl+v instead of uploading the screenshot. Kindly Help.

1 answer

0 votes
Thomas Schlegel Community Champion Jun 20, 2017

Hi Neha,

ctrl + v works fine for us. You don't have to enable this, as far as I know.

Can you please share the steps that how you attach the screenshot?

I am using JIRA 6.1.

Thomas Schlegel Community Champion Jun 20, 2017

Ah, this is the problem. I am using Jira 7.

With Jira 6, there was an applet for adding screenshots and CTRL+V didn't work, as far as I remember.

Alex Christensen Community Champion Jun 20, 2017

To add to Thomas's answer, I remember the "Attach Screenshot" functionality working on JIRA 6.4, but it did not work in Internet Explorer. We were able to use the CTRL + V hotkeys in Chrome, though.

I would test it again to confirm, but we are on JIRA 7.3 now and I don't have a 6.4 instance to try it again, unfortunately.

When I open a new ticket, I can include a screenshot and save the entry, but the Ctrl-V image pasting doesn't work in the Edit mode of a reopened ticket.

People have been reporting this issue for over a year, and it has not yet been fixed.   Is there hope?

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