How to enable ctrl+v option to add screenshot in ticket?

I wanted to use ctrl+v instead of uploading the screenshot. Kindly Help.

1 answer

0 votes
Thomas Schlegel Community Champion Jun 20, 2017

Hi Neha,

ctrl + v works fine for us. You don't have to enable this, as far as I know.

Can you please share the steps that how you attach the screenshot?

I am using JIRA 6.1.

Thomas Schlegel Community Champion Jun 20, 2017

Ah, this is the problem. I am using Jira 7.

With Jira 6, there was an applet for adding screenshots and CTRL+V didn't work, as far as I remember.

Alex Christensen Community Champion Jun 20, 2017

To add to Thomas's answer, I remember the "Attach Screenshot" functionality working on JIRA 6.4, but it did not work in Internet Explorer. We were able to use the CTRL + V hotkeys in Chrome, though.

I would test it again to confirm, but we are on JIRA 7.3 now and I don't have a 6.4 instance to try it again, unfortunately.

When I open a new ticket, I can include a screenshot and save the entry, but the Ctrl-V image pasting doesn't work in the Edit mode of a reopened ticket.

People have been reporting this issue for over a year, and it has not yet been fixed.   Is there hope?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,864 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot