How to enable Jira canned responses?

I found an article talking about Jira canned responses but I haven't found where to enable them. On my editor while replying I'm missing the button the shown here https://www.atlassian.com/blog/jira-service-desk/get-time-back-canned-responses-sla-copy-configurations-jira-service-desk-server?_ga=2.228305629.1389036086.1515900331-416739318.1515681020

 

Thanks. 

1 answer

0 vote
Alexey Matveev Community Champion Jan 14, 2018

Canned responses are available only for Jira Service Desk and beginning from version 3.7

I'm just using their ticketing system. Signed up last night. How do I know if it is service desk? Right now I access it through companyname.atlassian.net

Alexey Matveev Community Champion Jan 14, 2018

It means that you are on Cloud. I could not find canned responses for Cloud either. I have Service Desk installed

Hmm that sucks, only feature I'm missing to start using it. Thanks for checking. 

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