I found an article talking about Jira canned responses but I haven't found where to enable them. On my editor while replying I'm missing the button the shown here https://www.atlassian.com/blog/jira-service-desk/get-time-back-canned-responses-sla-copy-configurations-jira-service-desk-server?_ga=2.228305629.1389036086.1515900331-416739318.1515681020
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