I'd like to customize the email template for in the Notification Helper so that users don't receive a bunch of cruft.
I use Notification Helper for all other notifications, but when I @mention someone the notification looks like useless computer barf.
There is an Atlassian knowledge base article titled Customizing email content. Here are the basic steps:
<jira-application-dir>in your JIRA installation directory.
jira/src/etc/java/templates/email/in your extracted JIRA source directory.
htmlsubdirectory contains the templates used to create emails in html, while the
textdirectory the plain text mail outs. The
subjectdirectory contains the templates used to generate the subject of the emails. The templates are named after the event that will trigger the email.
Take a look at the entire Customizing email content knowledge base for the full low down on how to customize these templates.
In addition, you may also want to try an add-on such as the Outgoing Email Template Editor for JIRA, however, it only goes up to JIRA 7.3.8 so that is one thing to take into consideration.
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