While using JIRA automation rule which is send email, the customer name that need to be display in the email did not appear. I had been using these smart value to display customer name {{customer.displayName}} and {{issue.created.customer.displayName}} but still nothing appeared.
Already resolved. I change {{customer.displayName}} to {{client.displayName}}.
Thanks for your help.
Cheers!
Hi @Shikh Ahmad Hafidz Bin Shikh Ahmad Marzuki ,
Try: {{issue.customer.displayName}}
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Does using html in automation affect the smart value? Because i had try the smart value mentioned above but still it did not work.
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Can you share a screenshot of what you had?
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<p><font style="font-size: 12px;"><strong>DILAPORKAN OLEH:</strong></font><br>
{{issue.customer.displayName}}</p>
These are the html that I incorporate with smart value.
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