How to display customer name in email using JIRA automation?

While using JIRA automation rule which is send email, the customer name that need to be display in the email did not appear. I had been using these smart value to display customer name {{customer.displayName}} and {{issue.created.customer.displayName}} but still nothing appeared.

2 answers

2 accepted

0 votes
Answer accepted

Already resolved. I change {{customer.displayName}} to {{client.displayName}}.

 

Thanks for your help.

 

Cheers!

0 votes
Answer accepted
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 1, 2020

Hi @Shikh Ahmad Hafidz Bin Shikh Ahmad Marzuki ,

Try: {{issue.customer.displayName}}

Does using html in automation affect the smart value? Because i had try the smart value mentioned above but still it did not work.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 3, 2020

Can you share a screenshot of what you had?

<p><font style="font-size: 12px;"><strong>DILAPORKAN OLEH:</strong></font><br>
{{issue.customer.displayName}}</p> 

 

These are the html that I incorporate with smart value.

 

Screenshot 2020-06-09 at 9.51.54 AM.png

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events