How to disable to edit a Closed issue in Cloud JIRA

[Hisamitsu Koga]

I have been using Cloud JIRA (version: 1000.1010.2, build: 100044) now. I want to disable to edit a closed issue completely. However, I can change assignee field, add comment, edit description etc. on a closed issue now. How can I disable to perform those things on a closed issue completely? 

[Nic Brough -Adaptavist-]

Edit the workflow and place the "do not edit" workflow property (jira.issue.editable = false) on the "closed" status.

You can see an example of it if you look at the default JIRA workflow, and see https://confluence.atlassian.com/adminjiraserver071/workflow-properties-802592825.html

[Hisamitsu Koga]

Thank you for the info.

[ServiceDesk]

Still can add in Comments after putting in the workflow property jira.issue.editable = false.  Is there anyway to stop adding Comments after issue is closed?

[Vi Phung]

yes. in the property, i added Property key = "jira.permission.comment.denied" and Property Value = " '' " (2 single quotation mark). Works for me :)

[David Webber]

If the customer performs the comment via an email reply though, how would they know their comment has been stopped?

[Ross Carter]

For this, I used the email template and mentioned that when the Support Request/Ticket is resolved they can either reference the support number in the future or to create a new Support Request/Ticket.

[anilkumar]

We are facing same issue and field is not editable once issue is moved to closed status. 
I have checked the workflow property and there is none. but i have added jira.issue.editable with values true and false but it not working on my workflow. 

I have checked the permission scheme of that project but there is no luck. 

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

The only way to make an issue uneditable in a certain status is to use the workflow properties.

Either you are looking at the wrong workflow, or you have missed that there is a workflow property on the status (note that it is not on the transition, it is a workflow status property)