How to disable notifications if ticket is updated and has specific status?

Hi there,

I have edited the notification scheme/workflow steps and their post functions to ensure that the assignee will not get a notification if the status of a tickets is changed to another defined status. But if I update the ticket itself without changing the status the assignee still gets a notification. So my question is how I can disable notifications if I am e.g. assigning or editing a field of a ticket that has a specific status?

Thanks in advance!

1 answer

0 votes
Joseph Pitt Community Champion Aug 14, 2015

JIRA doesn't give that level of control. If you have notification set for editing then it will be sent regardless of status.

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