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How to disable emoji in Jira description and comments?

The colon character is a fact of life in our tickets. We need to be able to prioritize the actual content over Jira interpreting our content.

15 answers

2 accepted

13 votes
Answer accepted

This is kind of silly... We use Jira to report and work on software issues. It's annoying and frustrating when certain characters combos are translated into emoji.

4 votes
Answer accepted

Hi @George Spofford

have you come across this: https://jira.atlassian.com/browse/JRASERVER-39164

While disabling emoticons is definitely possible in server, I haven't seen a way to do that in cloud. Hopefully someone will correct me.

Thank you. I'm concerned.

Like Martin Leitner likes this

Still no actual solution?

Like Martin Leitner likes this

This seems to be a feature, not a bug; if you want to use any fancy characters for non-whimsy, you better print it out and mail it.

Like Martin Leitner likes this

I'm sick of JIRA interpreting my colon entries as emoticons.  I'm open to humor all day, but let me decide myself when I want to add a smiley.

How can this discussion be closed, if the problem is not resolved ?  Or, did I miss something ?

 

How can I disable that function in JIRA cloud ?

Another example of some design person deciding that making Jira "cute" and "slick" is more important that it functioning for technical and business users.

I am tired of having my stack traces grin and wink at me.  I'm not 15, I'm trying to do my job.  Your company continues to infuriate its user base for some reason.  WE PAY YOU.

And like almost every big software company, they continue to pay almost zero attention to actual users despite constantly asking us to fill in those online "how would you rate Jira ?" auto-surveys.  

I answer every one, but nothing ever changes, because obviously those product designers (with 5 years experience if we are lucky and spending the rest of the day obsessed with their smartphones) know sooooooo much more than we mere "plebs" who have hundreds of thousands of years of software development experience between us....

It's Microsoft all over again....

Like # people like this

I am adding my voice to this problem. You can't even type a : itself. Most programs that use emojis only 'kick in' when you type something like :-) or whatever. A simple colon? This is a UI bug or a serious design flaw at best and should be addressed.

Further, like others have said, the colon is a part of English grammar and some people still do use grammar.

Seriously... I am asking nicely and without anger. My company uses many Atlassian products and we are obviously generally happy with them (otherwise we'd move to something else). Please fix this problem as it adds ZERO value and should cost very little to address.

I forgot to add, yes I can click to the next line and the emoji menu goes away preserving the actual colon character but it is still an annoying, useless distraction when typing at 30wpm whilst thinking and describing a technical comment

Those emoticons are utterly annoying and counterproductive.
Three years have passed and still no working solution.
If I was in control, I would have ditched JIRA a long time ago.

Instead of showing me another annoying popup like below, engineers should spend some time on stuff that matters.

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Monique vdB Community Manager Feb 03, 2022

@JP Support Agent hi! These are community badges you're getting notified about. I am happy to turn them off for you. They are not part of our products. 

Anyone else interested, you can disable them in your community notification settings. Just set "Badges I earn" to "Never"! 

@Monique vdB   how about the initial question, how to get rid of jira interpreting our text as emoticons?!

Monique vdB Community Manager Feb 03, 2022

@mccPat I work on the community and not on Jira so I don't have an answer for you off the top of my head. I will reach out to the Jira team though and see if I can get you a response!

Like mccPat likes this
2 votes
Bara Muse I'm New Here Jan 12, 2022

I so vouch for this as well, it's been discussed for YEARS now, come on, disable this freaking stupid ":" shortcut what a waste of time !

SUPER hate the text turning into emojis. Trying to type 8-Dec-2021 and it becomes <smileyfacewithsunglasses> +ec-2021. RIDICULOUS!

Glad to see I'm not the only one who hates the juvenile emojis.  Best solution I have found is to campaign for cancelling our contract and going with an an actual professional software.

Making matters worse, even formatting things as code does not help.

jira-smiley-issue.png

We need to be able to specify basic mathematic relationships without parts suddenly becoming smileys. In this case, Jira didn't like the ( i ) as an index.

Supporting smileys is fine, but that should be left to unicode characters, that can be inserted through a dropdown menu or something. It should no interfere with regular technical text.

{noformat}

Select count(*) from customers;

{noformat}

 

(Without it)

Select count(*) from customers;

In our version, "(*)" becomes an emoji.

That certainly works, and there have long been character combinations such as (/) and (x) that produce icons that can be useful for highlighting items in a table, etc.  The problem here is that Atlassian keeps adding new ones, requiring users to noformat things that previously didn't require that.  It makes using the product more difficult and is unfriendly to technical users.  A similar complaint is that we can't disable relative timestamps in the cloud version, just in server.  If you need the precision, you should be able to have the precision.  It seems like this software is becoming more and more targeted to some kind of market that doesn't involve engineering.

Like Joe Wendt likes this

We gave a try to {noformat} tag while putting big texts into Description field.

But after a week we decided not to use it at all.

Because:

  • if lines are long - you get a horizontal scroll bar;
  • to read this long lines you must enter edit mode (scroll bar appear only in Edit mode)
  • the whole text become less readable with dark-gray background

one can use this trick from https://jira.atlassian.com/browse/JRASERVER-39164


Dalectric added a comment - 31/Aug/2016 5:07 PM

For info, I modify
\atlassian-jira\WEB-INF\classes\system-renderercomponentfactories-plugin.xml
Locate the
<renderer-component-factory key="emoticonrenderer"
tag and comment out the whole tag (should be 8 lines of code) with <!-- -->

0 votes

I'd like to take a different approach. What we need is moar emoji in Jira. In order to address this issue, please remove all words from Jira, so we can communicate our business requirements and everything SDLC exclusively in emoticon format. If I cant file a bug report with an eggplant emoji, why do we even pay for this product?

Almost got my answerer badge!
I wish I could do something to get rid of those emoji's though...
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After two years, comments adds up, but nothing seems to change.

When can we expect this functionnality ?!

As a workaround I write what I need in textedit and copy and paste. This happens in Slack too. Really annoying. Should have at least a dropdown where you can select the original characters you wrote, or better still the dropdown is for the selection of the emoji so defaulting to the characters not the emoji.

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