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How to disable emoji in Jira description and comments?

The colon character is a fact of life in our tickets. We need to be able to prioritize the actual content over Jira interpreting our content.

7 answers

2 accepted

6 votes
Answer accepted

This is kind of silly... We use Jira to report and work on software issues. It's annoying and frustrating when certain characters combos are translated into emoji.

3 votes
Answer accepted

Hi @George Spofford

have you come across this:

While disabling emoticons is definitely possible in server, I haven't seen a way to do that in cloud. Hopefully someone will correct me.

Thank you. I'm concerned.

I'm sick of JIRA interpreting my colon entries as emoticons.  I'm open to humor all day, but let me decide myself when I want to add a smiley.

How can this discussion be closed, if the problem is not resolved ?  Or, did I miss something ?


How can I disable that function in JIRA cloud ?

Another example of some design person deciding that making Jira "cute" and "slick" is more important that it functioning for technical and business users.

I am tired of having my stack traces grin and wink at me.  I'm not 15, I'm trying to do my job.  Your company continues to infuriate its user base for some reason.  WE PAY YOU.

And like almost every big software company, they continue to pay almost zero attention to actual users despite constantly asking us to fill in those online "how would you rate Jira ?" auto-surveys.  

I answer every one, but nothing ever changes, because obviously those product designers (with 5 years experience if we are lucky and spending the rest of the day obsessed with their smartphones) know sooooooo much more than we mere "plebs" who have hundreds of thousands of years of software development experience between us....

It's Microsoft all over again....

Like # people like this

I am adding my voice to this problem. You can't even type a : itself. Most programs that use emojis only 'kick in' when you type something like :-) or whatever. A simple colon? This is a UI bug or a serious design flaw at best and should be addressed.

Further, like others have said, the colon is a part of English grammar and some people still do use grammar.

Seriously... I am asking nicely and without anger. My company uses many Atlassian products and we are obviously generally happy with them (otherwise we'd move to something else). Please fix this problem as it adds ZERO value and should cost very little to address.

I forgot to add, yes I can click to the next line and the emoji menu goes away preserving the actual colon character but it is still an annoying, useless distraction when typing at 30wpm whilst thinking and describing a technical comment

Making matters worse, even formatting things as code does not help.


We need to be able to specify basic mathematic relationships without parts suddenly becoming smileys. In this case, Jira didn't like the ( i ) as an index.

Supporting smileys is fine, but that should be left to unicode characters, that can be inserted through a dropdown menu or something. It should no interfere with regular technical text.


Select count(*) from customers;



(Without it)

Select count(*) from customers;

In our version, "(*)" becomes an emoji.

That certainly works, and there have long been character combinations such as (/) and (x) that produce icons that can be useful for highlighting items in a table, etc.  The problem here is that Atlassian keeps adding new ones, requiring users to noformat things that previously didn't require that.  It makes using the product more difficult and is unfriendly to technical users.  A similar complaint is that we can't disable relative timestamps in the cloud version, just in server.  If you need the precision, you should be able to have the precision.  It seems like this software is becoming more and more targeted to some kind of market that doesn't involve engineering.

Like Joe Wendt likes this

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