How to differentiate "share with customer" and "internal comments" tabs in comment section in jira?

I am using Jira service desk 7.3.7, in this I am trying to separate the tabs "share with customer" and "internal comments" because the default option is share with customer, so in this there is a chance to send internal comment to customer accidently. So I would like to change atleast default tab is "internal comments". Some where I found html script and I placed it in announcement banner but I didn't get positive output. And also I looked into back-end code but I didn't find any clues. Please suggest me how to separate them on view screen comments section. Or atleast make internal comment is default tab.


1 answer

Hi Nicolas,

Thanks for your suggestions, the first link that you shared is invalid and I already checked that second link. In this I didn't find any clues. Please suggest how this functionalty builds means either plug-ins or with any other internal functionality.


Sorry for the first link.

Here is the link again

I'll have a look at the second option to check how it works and I tell you.

Ok Nicolas....please check and suggest me.

The previous link I shared is for edit screen so it will not help you unfortunately.

I'm affraid it's currently not possible. There's is an open issue for which you can vote here here 

Thanks Nicolas, for your suggestions.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,755 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot