I am using Jira service desk 7.3.7, in this I am trying to separate the tabs "share with customer" and "internal comments" because the default option is share with customer, so in this there is a chance to send internal comment to customer accidently. So I would like to change atleast default tab is "internal comments". Some where I found html script and I placed it in announcement banner but I didn't get positive output. And also I looked into back-end code but I didn't find any clues. Please suggest me how to separate them on view screen comments section. Or atleast make internal comment is default tab.
I found some questions similar to yours. They suggest two differents solutions:
Hope it helps,
Sorry for the first link.
Here is the link again https://community.atlassian.com/t5/JIRA-Service-Desk-questions/Default-Service-Desk-Comments-to-Internal/qaq-p/268822
I'll have a look at the second option to check how it works and I tell you.
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