I am using Jira service desk 7.3.7, in this I am trying to separate the tabs "share with customer" and "internal comments" because the default option is share with customer, so in this there is a chance to send internal comment to customer accidently. So I would like to change atleast default tab is "internal comments". Some where I found html script and I placed it in announcement banner but I didn't get positive output. And also I looked into back-end code but I didn't find any clues. Please suggest me how to separate them on view screen comments section. Or atleast make internal comment is default tab.
I found some questions similar to yours. They suggest two differents solutions:
Hope it helps,
Sorry for the first link.
Here is the link again https://community.atlassian.com/t5/JIRA-Service-Desk-questions/Default-Service-Desk-Comments-to-Internal/qaq-p/268822
I'll have a look at the second option to check how it works and I tell you.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs