How to delete inactive users(Users moved out of organisation) from JIRA


I would like to know,how users from JIRA can be deleted.There are few hundreds of users who have left our organisation.There are many issues assigned/reported by them.An active directory is configured in JIRA for user management.

Does Rest/Script runner can do this?

2 answers

1 accepted

1 vote
Accepted answer

Hello Sai,

Deleting users is easy IF the users have nothing assigned to them / haven't commented on anything.

In your case, the recommended solution would be to "Deactivate" those users. With this solution, those users comments / tickets will still be there, while the user won't count toward your license. If you'd like to read more about this, please take a look into this page.

Don't delete the users, set them inactive and remove them from all roles and groups. So they can't be used any more and you still have a correct audit trail in your issues. Note inactive users does not count towards you license.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,041 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you