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How to delete inactive users(Users moved out of organisation) from JIRA

prasad Jul 02, 2015


I would like to know,how users from JIRA can be deleted.There are few hundreds of users who have left our organisation.There are many issues assigned/reported by them.An active directory is configured in JIRA for user management.

Does Rest/Script runner can do this?

2 answers

1 accepted

1 vote
Answer accepted
Benito Picarelli Atlassian Team Jul 02, 2015

Hello Sai,

Deleting users is easy IF the users have nothing assigned to them / haven't commented on anything.

In your case, the recommended solution would be to "Deactivate" those users. With this solution, those users comments / tickets will still be there, while the user won't count toward your license. If you'd like to read more about this, please take a look into this page.

3 votes
Udo Brand Jul 02, 2015

Don't delete the users, set them inactive and remove them from all roles and groups. So they can't be used any more and you still have a correct audit trail in your issues. Note inactive users does not count towards you license.

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