Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to define the root cause classification

Hi all, working on problem and incident mgmt i need some suggestions for clustering and classifying the root causes which have made the incidents happen.

I have supposed a classification/clustering as follows:

- application root causes

- infrastructure root causes 

- security root causes

-third party /vendor issues

- lack of monitoring.

Could you suggest how could I better identify the main categories for this topic? ideally what I'd like to realize is a classification that could help as knowledge base, so that if a new incident happens, I can search if something similar already has happened and reduce the resolution time.

Thank you in advance if someone could help me

1 answer

0 votes

There's not a lot we can tell you here.  A better set of options needs to be determined by the people who are using it.  I would look at your reports and ask what you actually want from them.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you