Hi all, working on problem and incident mgmt i need some suggestions for clustering and classifying the root causes which have made the incidents happen.
I have supposed a classification/clustering as follows:
- application root causes
- infrastructure root causes
- security root causes
-third party /vendor issues
- lack of monitoring.
Could you suggest how could I better identify the main categories for this topic? ideally what I'd like to realize is a classification that could help as knowledge base, so that if a new incident happens, I can search if something similar already has happened and reduce the resolution time.
Thank you in advance if someone could help me
There's not a lot we can tell you here. A better set of options needs to be determined by the people who are using it. I would look at your reports and ask what you actually want from them.
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