Hi all, working on problem and incident mgmt i need some suggestions for clustering and classifying the root causes which have made the incidents happen.
I have supposed a classification/clustering as follows:
- application root causes
- infrastructure root causes
- security root causes
-third party /vendor issues
- lack of monitoring.
Could you suggest how could I better identify the main categories for this topic? ideally what I'd like to realize is a classification that could help as knowledge base, so that if a new incident happens, I can search if something similar already has happened and reduce the resolution time.
Thank you in advance if someone could help me
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events