How to debug'None' category issues when using controller rich filter gadget,it doesnt display list?

[Saurabhi]

I am using rich filter based gadgets, controller gadget has all filters in place(smart filters,queues ,views etc). Now I have data segregated monthly and then when I select particular month, it displays data but there's always a 'None' category which I am clueless about- it doesnt bring up list of issues in None category to check which are those issues not matching any clauses? How should I resolve this?

[Sahir Maharaj]

Hello @Saurabhi

The "None" category in rich filter gadgets typically indicates issues that don’t match any filters or conditions in your setup.

To debug this, I recommend to try creating a temporary JQL query to isolate these issues and identify why they aren’t matching your filters.

P.S. Reviewing your smart filters, queues, and views for missing criteria might also help.