How to customize the email notification subject


Consider a case where email notification sent when Production issue is logged and email notification sent. In this case we would like to have the KEY word which can differentiate stake holders from normal issue to production issue.

For ex: when production issue logged subject will have [Production Issue]:abcdefghijklmnopqrstuvwxyz , the key Production issue should not appear for other issue type notifications.

Please advice us how we can configure this.


3 answers

You can do this on a locally installed version of Jira but, as far as I know, you can't do this in "onDemand".

If you migrate to a local instance, you would modify the local templates in this directory


Since the templates are used for every issue type/project, you would need to put in some logic

#if ($ == "Production Issue")
[Production Issue]: ($issue.key) $issue.summary 
($issue.key) $issue.summary 

I'm sorry! you have answered my question in first statement it self. Thanks.

Thanks Mathew. Do you think this change is supported on OnDemand version

Adding to that, I think you could have a look at the Restricted Functions in OnDemand including "Customising email content" and watch the feature requests.

And if you dont want to keep restarting your JIRA all the time for template updates, you could, if installed locally, use JEMH Template customization which can be done live.

We've developed a plugin for cloud where you can specify your own custom E-Mail Subject and body for each individual Messenger. And the messengers can be either for one email or for list of users. Check out Jirassimo Emails & Notifications

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