Consider a case where email notification sent when Production issue is logged and email notification sent. In this case we would like to have the KEY word which can differentiate stake holders from normal issue to production issue.
For ex: when production issue logged subject will have [Production Issue]:abcdefghijklmnopqrstuvwxyz , the key Production issue should not appear for other issue type notifications.
Please advice us how we can configure this.
You can do this on a locally installed version of Jira but, as far as I know, you can't do this in "onDemand".
If you migrate to a local instance, you would modify the local templates in this directory
Since the templates are used for every issue type/project, you would need to put in some logic
#if ($issue.issueType.name == "Production Issue") [Production Issue]: ($issue.key) $issue.summary #else ($issue.key) $issue.summary #end
We've developed a plugin for cloud where you can specify your own custom E-Mail Subject and body for each individual Messenger. And the messengers can be either for one email or for list of users. Check out Jirassimo Emails & Notifications https://marketplace.atlassian.com/plugins/net.vacom.jirassimo
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