How to customize JIRA bulk mail template ?


I use jira 5.1.3.

When we send bulk mails through the send mail feature in JIRA, it takes user's Username instead od Fullname.

For example, users see 'username <>' in the mail box. This blocks the user from identifying the user's name from the mail.

Fyi, this happens only when we send bulk mails. Jira notification is fine.

Thanks, Vishnu

1 answer

Vi Vishnu

Perhaps you should try to change the template filtersubscription.vm. For further details, please review the following documentation:

Also, perhaps you should try ti raise a new support ticket.


Paulo Renato

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