every day we have a lot of iterative issues, eg paper jam on a printer or blocked session in citrix. We are looking for a possibility to create simple templates for such issues, where most general informations are pre-recorded, so that we can choose the respective template from a list and only have to fill in additional user information or specifications. How can we do this?
Create issue types like 'Paper jam' or 'Blocked session Citrix', and so on
Create one field configuration for each issue type in a project specific field configuration scheme.
For each issue type you can initialize the field description (or summary) in the Create issue screen with code like the one below. You just have to put this code in the Description of the system field description/summary
if ( document.getElementById("description").value == "" )
document.getElementById("description").value = "Line1\n\Line2\n...";
That way you easily prefill the Create screen.
You can even use Wiki-Synatax if you have enabled the Wiki-Renderer in the field configuration.
Hi @Lindsay Rall ,
Yes, Issue Templates for Jira is available for Jira Cloud. Unfortunately, at the moment we're restricted to Classic projects because of inability to execute POST methods on Next-gen. The app will work on the new projects as soon as Atlassian team enables this.
In Jira Server, you can enable using Issue Templates from the app in Jira Service Desk. You can even mark a template as Default and map it to a particular request type, so the form will be filled in automatically each time. Here's more information about it in the app's documentation.
There's no such a possibility right now in the Cloud version of the app, though.
Our current guidance to our project teams is to create a version called "Templates" and fill it with stories for cloning. I did not find any existing capabilities or plug-ins in the catalog that would otherwise suffice.
If you can get fancy, you might also build Excel macros for importing pre-defined issues.
This also appears to be related to this feature request: https://jira.atlassian.com/browse/JRA-7731
Actually the best workaround is to use a python script for this.
There is a very "easy-to-use" python module for interfacing with jira. Read the docs here. With very basic python skills, you will be up and running within 30min.
further pros are:
* no need to install plugins.
* you can reuse it on every jira instance you've got access to.
* you will be more productive, and no one else will know why :).
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