How to create simple templates for iterative Jira issues

Hi all,

every day we have a lot of iterative issues, eg paper jam on a printer or blocked session in citrix. We are looking for a possibility to create simple templates for such issues, where most general informations are pre-recorded, so that we can choose the respective template from a list and only have to fill in additional user information or specifications. How can we do this?

4 answers

1 accepted

5 votes
Accepted answer

Create issue types like 'Paper jam' or 'Blocked session Citrix', and so on
Create one field configuration for each issue type in a project specific field configuration scheme.

For each issue type you can initialize the field description (or summary) in the Create issue screen with code like the one below. You just have to put this code in the Description of the system field description/summary

<script language="JavaScript">

AJS.$(document).ready(function() {
if ( document.getElementById("description").value == "" )
document.getElementById("description").value = "Line1\n\Line2\n...";



That way you easily prefill the Create screen.

You can even use Wiki-Synatax if you have enabled the Wiki-Renderer in the field configuration.

this sounds like what I'm after but I'm not clear on the steps. In the past I had a shortcut in Chrome that autofilled my newly created ticket with a template for filling in, this was a huge time saver and meant that the tickets all had the same layout.

I tried your suggestion.. didn't work

Edit Field Layout Item - JIRA 2017-01-16 20-56-44.pngCreate issue - JIRA 2017-01-16 20-58-22.png

Same here. It's not the Description field that gets filled in, but a space directly below it. Any help on this one will be appreciated.


Same behaviour as Bartosz using the Cloud version.

Any of you have managed to do the prefill Create Screen settings?

Like 1 person likes this

I think there was a JS syntax error above... try this:


<script language="JavaScript">

AJS.$(document).ready(function() {
if ( document.getElementById("description").value == "" ) {
document.getElementById("description").value = "Line1\n\Line2\n...";

Like 1 person likes this

Still not supported in the cloud sad

We are working on it at this moment smile Issue Templates will see Cloud in the next few weeks. 

Do we have Issue Templates in Jira cloud yet? :)

Hi, Yes - version for Cloud is available :) 

@Krzysztof Skoropada [Deviniti] Is there support for templating multiple tasks+subtasks from the epic level? I have searched your documentation for JIRA cloud but cannot find the answer.

Hi Kenny, 

You are right. On the Cloud version this feature is no available, however, we have started working on this. We will keep you posted! 

Hi @Kenny Czadzeck,

Epic templates are already available in the Cloud version as well. Feel free to test it :)

Our current guidance to our project teams is to create a version called "Templates" and fill it with stories for cloning. I did not find any existing capabilities or plug-ins in the catalog that would otherwise suffice.

If you can get fancy, you might also build Excel macros for importing pre-defined issues.

This also appears to be related to this feature request:

There's a plugin that allows you to export issues using a word template. It's simple and easy! all you have to do is to create your own templates using keywords.

Check more information here: Xporter for JIRA


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