every day we have a lot of iterative issues, eg paper jam on a printer or blocked session in citrix. We are looking for a possibility to create simple templates for such issues, where most general informations are pre-recorded, so that we can choose the respective template from a list and only have to fill in additional user information or specifications. How can we do this?
Create issue types like 'Paper jam' or 'Blocked session Citrix', and so on
Create one field configuration for each issue type in a project specific field configuration scheme.
For each issue type you can initialize the field description (or summary) in the Create issue screen with code like the one below. You just have to put this code in the Description of the system field description/summary
if ( document.getElementById("description").value == "" )
document.getElementById("description").value = "Line1\n\Line2\n...";
That way you easily prefill the Create screen.
You can even use Wiki-Synatax if you have enabled the Wiki-Renderer in the field configuration.
Our current guidance to our project teams is to create a version called "Templates" and fill it with stories for cloning. I did not find any existing capabilities or plug-ins in the catalog that would otherwise suffice.
If you can get fancy, you might also build Excel macros for importing pre-defined issues.
This also appears to be related to this feature request: https://jira.atlassian.com/browse/JRA-7731
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