How to create notification alert for issues with no activity (of a giving number of days)

Ahmed Alghamdi October 17, 2017

I'd like to create notification systems where it triggers an email to the assignee to all bugs type that has no activity for a number of days? 

For example

with high priority type = 2 days no activity should trigger an email to the assignee, and with medium type = 4 days no activity should trigger the email and so on. and another notification to project lead when high priority type exceed 4 days with no activity and so on

 

thanks!

2 answers

1 vote
Cristian Rosas [Tecnofor]
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October 17, 2017

Hi Ahmed,

You are looking for filter subscriptions. Use JQL to create filters and then subscribe the group which is going to use this. With a quick look at your needs I think this should work:

issueType = bug AND priority = high AND updatedDate <= -2d AND assignee = currentUser()

Can you tell if this works for you?

0 votes
Mikael Sandberg
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October 17, 2017

You need an app to do it. If you are on JIRA Server you could use Automation for JIRA. I use the lite version to do exactly what you are looking for. I have an automation rule that will send an email if an issue has not been touched for 2 weeks in one of our projects.

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