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How to create multiple tickets from same email

Hi, 

I want to create jira tickets for the email alerts received from OpenSearch. The email contains details about multiple alerts. Is there a way to split the email so that multiple tickets can be created out of the same email, for multiple error instances.

1 answer

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Answer accepted

Welcome to the Atlassian Community!

Jira's email handlers all assume 1 email = 1 issue (or comment on an issue).  You will need to find or write an advanced mail handler, one that can parse a single email into multiple pieces from which to create each issue. 

I don't know if the ones in the marketplace might be able to do it, but I'd take a look at JETI and JEMH to see if they might.

One possible approach might be to ingest the single email into a dedicated project and create automation that parse the content and split it out into several issues created in other projects.

Thanks! I'll try them out.

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