How to create multiple tickets from same email

[Piyush Shivam]

Hi, 

I want to create jira tickets for the email alerts received from OpenSearch. The email contains details about multiple alerts. Is there a way to split the email so that multiple tickets can be created out of the same email, for multiple error instances.

[Nic Brough _Adaptavist_ · Accepted solution]

Welcome to the Atlassian Community!

Jira's email handlers all assume 1 email = 1 issue (or comment on an issue).  You will need to find or write an advanced mail handler, one that can parse a single email into multiple pieces from which to create each issue. 

I don't know if the ones in the marketplace might be able to do it, but I'd take a look at JETI and JEMH to see if they might.

One possible approach might be to ingest the single email into a dedicated project and create automation that parse the content and split it out into several issues created in other projects.

[Piyush Shivam]

Thanks! I'll try them out.