How to create closed issues in one step?


We are using JIRA at our helpdesk and sometimes users want to insert into JIRA issues that they have already fixed. So any suggestion how to make it happen that if user creates a issue with type "Done" then the resulution field get value "Fixed", status -> "Closed" and issue type changes from "Done" to "Task" (so that later users can use "Task" workflow : re-open this issue etc.)? One way seems to use Script runners plugin, but my Groovy skills are basically 0, so are there any easy alternatives?

1 answer

0 votes

Create a new workflow for "done" issue type - one that lands the issue straight into "closed" and has post-functions to set the resolution automatically.

You'll need to think about the re-open - either:

  • you could get them to "move" the issue in the same project - from "Done" issue type to "task"
  • your workflow for "done" issues is a duplicate of the main workflow, just with the "create issue" landing in a different place

There are more options, but all require some coding of one form or another (groovy script is the best way to hit them)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

26,779 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you