How to create closed issues in one step?

Hi

We are using JIRA at our helpdesk and sometimes users want to insert into JIRA issues that they have already fixed. So any suggestion how to make it happen that if user creates a issue with type "Done" then the resulution field get value "Fixed", status -> "Closed" and issue type changes from "Done" to "Task" (so that later users can use "Task" workflow : re-open this issue etc.)? One way seems to use Script runners plugin, but my Groovy skills are basically 0, so are there any easy alternatives?

1 answer

0 vote

Create a new workflow for "done" issue type - one that lands the issue straight into "closed" and has post-functions to set the resolution automatically.

You'll need to think about the re-open - either:

  • you could get them to "move" the issue in the same project - from "Done" issue type to "task"
  • your workflow for "done" issues is a duplicate of the main workflow, just with the "create issue" landing in a different place

There are more options, but all require some coding of one form or another (groovy script is the best way to hit them)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Amir Kazemi
Posted 3 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

15 views 0 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you