We are using JIRA at our helpdesk and sometimes users want to insert into JIRA issues that they have already fixed. So any suggestion how to make it happen that if user creates a issue with type "Done" then the resulution field get value "Fixed", status -> "Closed" and issue type changes from "Done" to "Task" (so that later users can use "Task" workflow : re-open this issue etc.)? One way seems to use Script runners plugin, but my Groovy skills are basically 0, so are there any easy alternatives?
Create a new workflow for "done" issue type - one that lands the issue straight into "closed" and has post-functions to set the resolution automatically.
You'll need to think about the re-open - either:
There are more options, but all require some coding of one form or another (groovy script is the best way to hit them)
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