How to create automation if ticket gets approved via e mail.

mohan.reddy April 12, 2024

Hi,

I have configured the one automation like transition from one status to another status automatically send email notification to approval. And It is working fine .

Once leads will approve via e mail ? how can we get automated? and also it will reflect in the comment section ?

Guide me how can I automated this .

 

2 answers

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John Funk
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April 12, 2024

Hi Mohan,

This process is not built-in for Jira Software like it is Jira Service Management. I have implemented a similar process to approve by email in the past. Maybe you can give this article a try. 

https://community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Approvals-by-Email-with-a-work-around/ba-p/1696674?

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Walter Buggenhout
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 12, 2024

Hi @mohan.reddy,

You should be able to use the approval completed trigger in automation to act as the thing that fires your automation rule. Once it's triggered, you should be able to do anything automation lets you, like add a comment, edit a field, send an email, transition the issue, ...

Hope this helps! 

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