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How to create a ticket via service desk api

Hi all,

I was using the JIRA rest api to create the issue. I want to update the customer whenever someone added/ update a comment. For that purpose,  I added an automation rule.


But I found out that no emails are sending whenever somebody comments. 

Then from this post , I  understood that I have to change my request type to service desk. 


Then I found out that there is separate service desk rest api  but I could not find a proper example about create a ticket using service desk api.


Can some one please point me to the right direction.

1 answer

1 accepted

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Answer accepted

Following example worked. (ref -


with json body


"serviceDeskId": "{your id}",
"requestTypeId": "{your id}",
"requestFieldValues": {
"summary": "Request raised via service REST API",
"description": "test."

How do you specify the reporting customer?

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