Hi all,
I was using the JIRA rest api to create the issue. I want to update the customer whenever someone added/ update a comment. For that purpose, I added an automation rule.
But I found out that no emails are sending whenever somebody comments.
Then from this post https://community.atlassian.com/t5/Jira-Service-Desk-questions/Automation-Rule-Notification-Action-Not-Sending/qaq-p/738762 , I understood that I have to change my request type to service desk.
Then I found out that there is separate service desk rest api https://community.developer.atlassian.com/t/whats-the-difference-between-jira-rest-api-and-jira-service-desk-rest-api/11009 but I could not find a proper example about create a ticket using service desk api.
Can some one please point me to the right direction.
Following example worked. (ref - https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/?_ga=2.157320761.2089437250.1557061318-247648608.1537283601#servicedeskapi/request-createCustomerRequest)
rest/servicedeskapi/request
with json body
{"serviceDeskId": "{your id}","requestTypeId": "{your id}","requestFieldValues": {"summary": "Request raised via service REST API","description": "test."}}
How do you specify the reporting customer?
I know this is a bit late for you David, but for those that come across this thread wondering, it's the "raiseOnBehalfOf" field, e.g.
{ "serviceDeskId": "{your id}", "requestTypeId": "{your id}", "requestFieldValues": { "summary": "Request raised via service REST API", "description": "test." }, "raiseOnBehalfOf": "sergey@google.com"}
Thank you!
Hi,
Whats the whole URL used for this? I guess this is just the last part of the URL rest/servicedeskapi/request
Thank you
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