How to create a ticket from an email in Jira ?

[Caroline.Muon]

Is it possible in Jira to create a ticket when someone send email for a bug for exemple ?

[Robert Wen_Cprime_ · Accepted solution]

Hello @Caroline.Muon ! Welcome to the Atlassian Community!

It is possible.  If you're a Jira Administrator you can set up email handlers to do exactly what you're describing.

Documentation for setting up an email handler follows. 

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

[Asha Goyal · Accepted solution]

Hello @Caroline.Muon 

Is this for Jira software or Jira Service Management?

Thanks

[Caroline.Muon]

Hello

In Jira Software

Thanks

[Asha Goyal]

Thanks for the confirmation @Caroline.Muon

The link which is shared by @Robert Wen_Cprime_  is the correct one in that case.

Appreciate your response.