How to create a portal only customer?

Hi, really junior Jira admin and I'm having some issues with creating portal only customers. 

The steps I'm taking are as follows:

  • Create new user in user management;
  • Uncheck all 3 licenses and the e-mail invitation box;
  • "Create"

From what I've read it should prompt you to set a password for the new customer but it's just going to the created account. It's not an issue for most users but we have some generic accounts whose e-mail acount is ficticious and it becomes an issue when trying to create a new one.

Thanks in advance.

1 answer

0 vote

Hi Gustavo,

The reason you're running into that is due to the changes in the Atlassian ID.  You can find more information about the changes at Administer Atlassian accounts. It sounds like your accounts are personal accounts.  With a managed account, as an administrator, "you control the access to products for your users, but you don't have any control over their accounts."

This will present a challenge when it comes to emails that don't exist since the only method for you to change that password is to click Reset password and have the user reset their password from the email that is sent out.

Depending on how you're setting up your instance there are email services that provide an email address for a period of time that will expire, however, you'll run into issues if you need to change the password in the future so at this time I would recommend looking into Managed accounts.

Cheers,

Branden

Ah cheers Branden.

 

I'll look for a workaround then :)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

800 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you