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How to create a new organization admin when the only organization admin has left the company?

Last week the person who introduced Atlassian to the company and set up Jira and Confluence quite suddenly left the company. Before she did, the disabled her account without granting someone else organization admin access. 

How can we fix this situation and make sure I am not only site admin but can also become organization admin?

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Hi Karolien,

Welcome to Atlassian Community!

Currently, only an org admin can add or remove another org admin, otherwise, only us from Atlassian support can access and make this change after confirming some information.

For that, it’s necessary a ticket which I saw that you already created one with our Customer advocates.

I’ll add a note for them to transfer the ticket to support.

If you have any other question, please let us know.


Hi Angelica Luz, I have the same issue with my company's Trello admin. How do I open a ticket for ATLASSIAN to correct this ? 



Hi Anand,

Welcome to Community!

Just to make sure that we are on the same page, can you please let us know if this admin is an administrator of an organization in Atlassian access or some team/board?


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