How to create a custom email to send to a customer user group upon transition

I have read several of the posts on how to do an email event on a transition but none of them seem informative enough or close enough to what I am trying to do to.

I have a custom user picker field for adding multiple users.  This field is called "deciders".  This is a group of people who will be performing an action "signing off on something" when a user story is transitioned from one status to another.  I want to be able to create my own custom email that contains some text and a link to the user story, giving instructions on what they need to do.  I then want this email to be sent to those who are in the multi users custom field.

Any help is appreciated. 

1 answer

Hey Joe,

You could review JEMH plugin to achieve most of the custom needs you will ever encounter. But I also need to add https://marketplace.atlassian.com/plugins/com.riadalabs.jira.plugins.notificationassistant/server/overview (No bias wink ) as a way to solve your needs.

If you contemplate more custom needs in your instance or already av ScriptRunner should be an alternativ.

https://answers.atlassian.com/questions/43549218

Br, Niclas 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 9 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

33 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you