How to create KB article available for users to browse but not create?



  1. I have opened a new project "KB", with the necessary fields, roles, screens etc. I have added permissions to certain group to create KB articles. How can i give other projects only the ability to search for the title\summary\key of the KB article, but they wont be able to create or change\edit those articles?
  2. Can I create custom field called "customer name" and make the default name, the name of the project?
    1. Maybe even make the field hidden for certain projects and for other available?



Avner F.

1 answer


JIRA has permissions that you can assign to users, groups, roles and specific roles in a process such as reporter and assignee. You cannot give other projects access to a project, however you can give access to the users or groups that have access to those projects. By using the permissions, you can specify that some of those users can only browse a project, meaning they can view the issues but not edit or comment on them.

BTW: do you know that you can create excellent KB articles with Confluence?



Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

165 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you