I am trying to create JIRA Filters to calculate average time spent on various tickets.
I am also trying to create a JIRA filter for the follwowing:
Hi Eric, welcome to the community!
First I would like to understand the difference in what you mean by a non-Epic Jira ticket and a ticket? The easiest way to do this is to get the data and columns you need and then use Excel to calculate.
For the second filter this should work:
(if it's still "In Progress")
status = "In Progress" and status was in ("Done")
If you are looking to calculate from when the ticket was opened to when it was closed, you will need to show the columns "Created" and "Resolved"
When you are looking for specific issue types, there is a field in the JQL called issueTypes, so you can use issueType != Epic.
Hope this helps, let me know if you have any other questions.
Hello @Eric Chow
Unfortunately, I can't help you with the filter creation, but as an alternative, you can try Time in Status for Jira Cloud which generates status time reports, including an Average time report that shows the average time in status.
There is the ability to filter tickets by:
Is that what you need?
Also, you can export a generated report to CSV or XLSX files.
It's developed by my team and is free for using up to 10 users. Please, let me know if you have any questions.
Hello @Eric Chow
JQL by itself can't give you averages. You need use a marketplace app for that. Our team at OBSS built Time in Status for this exact need. It is available for Jira Server, Cloud, and Data Center.
Time in Status mainly allows you to see how much time each issue spent on each status and on each assignee.
The app has Consolidated Columns feature. This feature allows you to combine the duration for multiple statuses into a single column and exclude unwanted ones. It is the most flexible way to get any measurement you might want. Measurements like Issue Age, Cycle Time, Lead Time, Resolution Time etc.
For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer (organization) or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.
The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.
Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.
And the app has a REST API so you can get the reports from Jira UI or via REST.
Using Time in Status you can:
Hi @Eric Chow
Welcome to the community !!
You can try out our add-on to get this data.
Hi @Eric Chow
Welcome to the Atlassian Community!
For the first 2 questions, you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.
Here is the online demo link, you can see it in action and try without installing the app.
If you are looking for a free solution, you can try the limited version Status Time Free.
For the last question, you can create a filter by using the below JQL:
status changed from "DONE" to "IN PROGRESS"
Hope it helps.
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