I have some issues which followed a workflow which ended in the status "Done". "Done" has no outgoing transitions available, so these issues are, as intended, dead and buried.
However, for other issue types, the final status is "Closed". I want to standardise on "Closed" being a final status, so I can use "Done" for other things.
I have not been able to find a way to change the status of the first set of completed issues from Done to Closed. Jira is telling me that because there is no outgoing transition on "Done" in the active workflow, I can't add one (e.g. to add a transition to a "Closed" status). When I try to do a BUlk Edit on the issues in question, I do not get an option to change the status (presumably for the same reason, i.e. that there is no transition away from Done available).
How can I move these issues from Done to Closed?
Note: Done is used elsewhere, so I can't just delete it altogether or rename it to Closed.
Here's a suggestion:
Yes, but the problem is this:
Please note that the following limitations apply when editing an active workflow (i.e. a draft workflow):
Problem solved now, see Boris' suggestion. Thanks for the help anyway!
You did extra steps but the main point is copy the workflow instead of editing the active workflow as Boris had you do. See the resolution section.
Hi, yes I have tried to do that. For new issues I now have the workflow I want. The problem is with the previously existing issues, which are already in their (final) status of Done, I am not allowed to add a transition in the workflow from Done to Closed, to set the status to Closed and make the old issues consistent with new ones.
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