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How to change issue security level in the new issue view?

Gil_2dvf2c

As an admin in Jira, I set an issue security level for external testers and internal testers.

Each security level is assigned to a different group.

I'm a member of both groups including a group called Scrum group.

When I view an issue, I see the red padlock icon but I don't have the ability to change the security level for that issue.

I have the project permission set to the Scrum group, so I'd expect to be able to change the issue security level.

All I see is the security level it is currently set, without the ability to change it.

Is it possible to change at all from the padlock icon?

Accepted answers

Gil_2dvf2c

Atlassian support figured out why I wasn't able to edit the issue security level of an issue, despite all available permissions and correct setup.

The issue security level (padlock icon) is a field and as such must be added to the Edit Screen of an issue type.

I was missing the Security Level for edit screens of my issue types. Once I added this field, I was able to edit security levels.

Hope it helps someone in the future.

Gil.

All comments

Pramodh M

Hi @Gil

Currently, it is not available per project.

If you have to add fields in the issue layout, it needs to be in the global configuration screen.

Please follow the link to configure fields in the issue layout.

https://support.atlassian.com/jira-software-cloud/docs/configure-field-layout-in-the-issue-view/#Configurefieldlayoutintheissueview-addfields

Thanks,
Pramodh

Pramodh M

FYI,

The info is for Custom fields, and if you say that its there on the screen,

Can you please check whether you have the lock symbol as on the screen below Issue Security.png

Gil_2dvf2c

I'm not following.

I can see the padlock in red colour (locked). So that means I cannot change it to something else, right?

Daniel Ebers

You can change the issue security in case the configuration is done successfully as described in the following article.
Do you have the "Set Issue Security" permission and is your user in all of the groups the Issue Security should apply to?
In case it does not work out could you probably attach a screenshot on what you are seeing?

Gil_2dvf2c

Atlassian support figured out why I wasn't able to edit the issue security level of an issue, despite all available permissions and correct setup.

The issue security level (padlock icon) is a field and as such must be added to the Edit Screen of an issue type.

I was missing the Security Level for edit screens of my issue types. Once I added this field, I was able to edit security levels.

Hope it helps someone in the future.

Gil.

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