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How to change auto reply when emialing support ticket

Hi,

 

I am currently configuring our Service Desk, I just activated the "Email requests are currently: On".

I just used a dummy account (customer) to create an service desk request via sending an email to the email address I assigned to the service desk project. After that I got automatic reply in the dummy account mailbox that says:

Hi (name of the dummy user),

We have received your request and will get back to you soon.

– (Name of the service Desk)

How can I edit this automatic reply rule, I have not find a way, it is not in the ADVANCED>Automation rules. I would like to edit the text "We have received your request and will get back to you soon."

 

HOW CAN I CHANGE THIS MESSAGE ?

1 answer

Go to your project settings. Instead of automation rules, try editing custom notifications section. Then update the request created template to change the above notification email

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