How to change a group for a User Picker (multiple users) custom field?

[John Funk]

I created a User Picker (multiple users) custom field. How do I change which group(s) can only supply valid users to pick from?

[Deleted user]

Hi @John Funk,

Check out this page, specifically:

You can limit the set of users available in your user picker field. The users can be limited to users in specific groups and/or project roles.

1. Navigate to the Custom Fields page, locate the desired custom field and choose cog icon >Configure.

2. Click Edit User Filtering.

3. Click Enable group or project role filtering, then specify the groups and/or roles that you want to limit the user picker to.The user picker will only show users that are in the groups and roles selected.

4. Click Save.

Hope this helps

[John Funk]

That works for Single Users, but not Multiple Users. There is no Edit User Filtering for User Picker (Multiple User) custom fields. 

[Max Jonas]

Any update here @John Funk ? Thank for highlighting it! 

[John Funk]

@Max Jonas  - No, there is still no option for that. 

[Zbigniew Stefaniuk]

is there any way to workaround this? 

[Alexander Rengel]

Has there been any update to this at all?

[Max Foerster - K15t]

Hey @Alexander Rengel , welcome to the community!

Unfortunately, there's no news. Maybe watch and vote on the official product suggestion: JRACLOUD-40963 User picker (multi user) user filtering feature 

Best, Max

[Amy Bailey]

It just took me 3 weeks to have our IT staff create these groups. 

Now I can't even use them.  Going to upvote this issue.

[Tilt IT]

This is a problem for us! 
We need to be able to allow for a single users from a group with multiple users to approve a step.
This is not possible when using a User picker (single user)

Is there a roadmap to a solution here?

[Robert Carbonell]

Hello, I know this is an old board. However, we have lots of customers in groups. Just recently, I discovered that we need to separate a few of those customers into another group.

Reason: When the client creates a ticket, they do not want to share the ticket with everyone in that whole group. because they are in a different department.

Example

Customer RCM is in Group RCM. I have two departments in that group.

I created a new group and named it RCM Payroll, and the second one RCM HR.

I want to remove all the emails that are related to HR from group RCM and move them to the new group RCM HR and I do not want to lose the Open requests and Closed requests.