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Need Help !!
To bulk change a number of unresolved issues across a number of projects.
I need to update is as follows:
Any issue that has a status of "Closed" and a resolution of "Unresolved"
Update the resolution to "Completed"
I know this is old but i had this issue and our process to resolve this is below. This has worked pretty well for us since we had over 1000 issues that were a status of Close but resolution of unresolved - frustrating when trying to report on closed issues with this case.
Caveat: resolved date and time is the Bulk update date and time so keep that in mind.
Dear @pooja chourasia,
you will need the 'Edit' and 'Resolve' permission on all the projects, where the issues are located.
status = "Closed" AND resolution is EMPTY
Then right upper area 'bulk change', you only see this, if you have the global permission 'bulk change'.
It is possible, that you can only change the first 1000 issues - it's a hard limit. Just repeat the steps to get all.
Can you pick one random issue and see if you could edit the resolution? (Not Bulk)
Normally, the Resolution should not be part of the Edit screen. So only performing a transition could lead to the desired outcome.
Sure, but when the user has a set of issue over many projects, I doubt that they all have the right transition which allows settung the resolution.
By checking the edit screen, we can just see if the user "can" set the resolution.
Don't forget to accept one or both answers, if they were useful to fix your problem.
Additionally to what Thomas wrote, you may have to adapt the used workflows to allow editing of closed issues if Edit is not available within bulk change.
In this case you have to check the workflow step properties, if they contain jira.issue.editable=false you have two possibilities.
I think, even if you have edit permission for each issue in your list (in this case the Edit Issues bulk change step should be available), you will not be able to change the resolution because it's not available for bulk edit. Sorry, I didn't though about this before.
See here for possible solutions: https://confluence.atlassian.com/jirakb/howto-bulk-edit-resolution-321857142.html
Let me know if you have ScriptRunner available on your system and need some help with it.
Hey, as an alternative, if you have global admin rights, you could setup a global automation to do the desired changes for you, example:
And once you are all set, execute the rule manually:
After that, I suggest disabling the rule, so it doesn't execute in the future by accident.