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How to (bulk) change resolution of already closed issues


Need Help !!


To bulk change a number of unresolved issues across a number of projects.

I need to update is as follows:
Any issue that has a status of "Closed" and a resolution of "Unresolved"
Update the resolution to "Completed"


Please suggest.

3 answers

1 vote
Thomas Deiler Community Leader Feb 23, 2018

Dear @pooja chourasia,

you will need the 'Edit' and 'Resolve' permission on all the projects, where the issues are located.

Then JQL

status = "Closed" AND resolution is EMPTY

Then right upper area 'bulk change', you only see this, if you have the global permission 'bulk change'.

It is possible, that you can only change the first 1000 issues - it's a hard limit. Just repeat the steps to get all.

So long




Hello Thomas,


Thanks for the quick response,

and I can see 'bulk change' option.

Like Seung Youp An likes this
Thomas Deiler Community Leader Feb 26, 2018

Dear @pooja chourasia,

does it work?

So long


Thomas Deiler Community Leader Feb 26, 2018

Can you pick one random issue and see if you could edit the resolution? (Not Bulk)

Normally, the Resolution should not be part of the Edit screen. So only performing a transition could lead to the desired outcome.

Thomas Deiler Community Leader Feb 26, 2018

Sure, but when the user has a set of issue over many projects, I doubt that they all have the right transition which allows settung the resolution.

By checking the edit screen, we can just see if the user "can" set the resolution.


Hello Thomas,

I have added new transition and set resolution for it. It worked fine.

Thank You :) 

Thomas Deiler Community Leader Feb 27, 2018

Don't forget to accept one or both answers, if they were useful to fix your problem.




Sure Thomas :)   

Thank You


Additionally to what Thomas wrote, you may have to adapt the used workflows to allow editing of closed issues if Edit is not available within bulk change.

In this case you have to check the workflow step properties, if they contain jira.issue.editable=false you have two possibilities.

  1.  temporary remove the property to edit the issues
  2. remove the property and add the new property so that only members of the group jira-administrators are able to edit the issues (we did this for all our workflows)



Hello Henning,


Thanks for the reply,

Workflow transition has true value for the property 'jira.issue.editable', still I am unable to see any option to change the resolution for issues.

Also unable to edit issues.


Could you please suggest. 

I think, even if you have edit permission for each issue in your list (in this case the Edit Issues bulk change step should be available), you will not be able to change the resolution because it's not available for bulk edit. Sorry, I didn't though about this before.

See here for possible solutions:

Let me know if you have ScriptRunner available on your system and need some help with it.


Hello Henning,

This link has the solution, I have successfully implemented it and also worked fine.

Thank You :)

I know this is old but i had this issue and our process to resolve this is below.  This has worked pretty well for us since we had over 1000 issues that were a status of Close but resolution of unresolved - frustrating when trying to report on closed issues with this case.

  1. isolate the issues that are in closed status but unresolved (or what ever your case is)
  2. (Optional) Export to excel to understand the scope of the issues / projects impacted
  3. For this example, its all under one project 
  4. Review the workflow for this project and on on the Close Status, tick the box to allow all issues to transition to this status
  5. Add a post function to this transition to set the resolution, in this example to Done
  6. Bulk change the issues that are unresolved but a closed status
  7. Transition the issues
  8. transition all the issues to close (Yes you are going Close to Close, all we want is that post function to run)
  9. Send the email if you like but since the end users expects these issues to be closed, i uncheck this
  10. Confirm and update the issues
  11. Review that resolution is now set.
  12. Go back into the workflow and remove the option to transition all issues to close.
  13. Publish your workflow and should be good to go. 

Caveat: resolved date and time is the Bulk update date and time so keep that in mind. 

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