Need to filter all bugs - excluding some Held reasons I have on bugs in status on hold.
problem is - when the bug moved to closed status, held reason is still populated and the filter is excluding those bugs.
we need to exclude the bugs with specific held reasons only when in status "on Hold"
When you write your query you can add ( ) around a part of the query, this will handle the part within the brackets as a priority. And offcourse you can use "AND" and "OR" statements to complete the rest of the query.
Assignee = dave AND (reporter = keren OR issuetype = epic)
is not the same as
(Assignee = dave AND reporter = keren) OR issuetype = epic
Both queries will provide a different result. and i believe that when you create your queries in a similar way like this, it will solve your issue. At least if understood your question correctly.
Thanks Dave for the quick replay
but it doesnt solve my issue, I need - to exclude the held reason only when status is on hold, but that the filter will include all statuses
this is the query i did - but it is wrong it is not excluding the bugs with held reason i wanted to exclude
project = CMAEGON AND issuetype = "Customer Bug" AND "Project Stream" in ("EB – Unisure", "All") AND ("Held Reason" not in ("Awaiting Customer Retest", "Awaiting Customer WG Decision", "Awaiting for CR", "Customer Info Awaited", "Pending Customer Approval", "Rejected Candidate") OR status in (Open, "In Analysis", "In Review", "IN PROMOTION", "In Test", "On Hold", Closed, "Ready To Promote",REJECTED))
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