Our current market onboarding process involves us having to manually update multiple JQL statements every time a new market is added to our service desk (in order to apply multiple SLAs to tickets submitted by the new market)
Is there a way to automate this, so when a new market joins our service desk they will automatically be added to the JQL query and thus the SLAs will not need to be updated manually?
The steps I would like to implement are:
1. Listen for new markets being added to service desk
2. Take existing JQL queries for our SLAs
3. Append name of newly added market to JQL query thus updating SLA
By market I mean the country/region where the user submitting a ticket is located. It is a field (custom field I think) which a user would select when creating a new issue request, see screenshot:
I want to be able to, when a new market is added, automatically update our pre-existing SLAs so the newly added market is automatically added to our SLAs.
Thanks for your reply earlier, let me know if there is any other additional info I can add.
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