How to automatically set issue Resolution to "solved" based on workflow status?

[Giovanna Cóppola]

Hello,

I'm not very familiar with the Resolution field yet, so I'm wondering if there's a way to automatically set issue Resolution to "solved" based on my workflow status.

When my workflow status is set to "TAREFA CANCELADA" or "TAREFA CONCLUÍDA", the Resolution will be Solved, automatically.

This is my workflow:

What would be the correct approach?

Thank you.

[Deleted user · Accepted solution]

Hi Giovanna,

Updating issue field values is best done by adding post functions to transitions that lead to those statusses. In your case do the following:

1) Add a post function 'Update Issue Field' to the 'Cancelar tarefa' transition and set the resolution field to wathever you want

2) Add a post function 'Update Issue Field' to the 'Concluir' transition and set the resolution field to wathever you want

Hope this helps?!

[Nic Brough -Adaptavist-]

You also want to "clear resolution" on both "Reabrir caso" transitions, but it's the same principle and function as setting the value in Benji's answer

[Deleted user]

That's correct Nic :-)

[Giovanna Cóppola]

Thank you, everyone, that's exactly what I need. How do I add a post function?

[Nic Brough -Adaptavist-]

Edit the workflow, and click on the arrow that represents the transitions, it will offer you list of options, including post-functions.

[Giovanna Cóppola]

Never thought it would be so easy. Thank you very much for your support!