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How to automatically create JIRA task from Insight Object information?

When we have a contract due date or warranty due date in Insight Object information, would it be possible to automatically create JIRA issue based on this information?

For example: 

Name: "Contract 1", Due date: "01/31/2020", Responsible user: "Mr. X" -> creates automatically JIRA task for user "Mr. X": "Please update contract "Contract 1"" with start date 01/01/2020 and due date 01/31/2020.

 

2 answers

1 accepted

1 vote
Answer accepted

Hi Imre.

       You can Create an Object as well as Send an email to stake holders and more, using an Insight Automation Rules:

You can use a scheduled trigger (e.g. at 00:23 daily) with an IQL such as : objectType=<objectType> to check IF an "Expiry Date" = now(60d) - resulting in an Action to Create a Jira Issue (based on Object Attributes) and/or send an email notification with placeholders to include Object Attributes if a Contract's Warranty is about to expire 60 days from now - for example. 

Kind regards,

Yinon

Team Riada

@Yinon Negev Is it possible to create attributes from the Jira service desk ticket automatically to Insight?

When ever I create a new request in Jira Service desk information should get create entry in Insight Object in automated way.

I am not able to find proper information online. Please help us.

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