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How to automate assignee

In JIRA service desk how can we automate assignee. If any issue is been raised it should directly be assigned to service desk agent. 

2 answers

2 accepted

Few days back I too  wanted to implement the same thing to assign the issues first to Service Desk and then later assign it to right one.

By following the steps from Jira Service Desk Documentation 

The Documentation provided 3 ways to achieve the flow. 

But I prefered the first method over the other two methods as it is easy and easy to manage in long run. 

So here are the steps to achieve with method 1: 

  • Go to your service desk's Project Settings > Request types and click Edit fields 
  • Click +Add a field and select the field Assignee from the list
  • Once the field is added, click on the Hide option for the field
  • Type the name of the agent that you want to auto-assign whenever a request of this type is created.

Follow these steps. And that't it. Have a Good day. 

This seems like legacy automation and we really need the more robust automation that could let us automate issue fields like approvers from issue fields using JQL

0 votes
Answer accepted
Tuncay Senturk Community Leader Sep 01, 2019

Hello @Fahad Siddiqui 

See this article

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