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In JIRA service desk how can we automate assignee. If any issue is been raised it should directly be assigned to service desk agent.
Few days back I too wanted to implement the same thing to assign the issues first to Service Desk and then later assign it to right one.
By following the steps from Jira Service Desk Documentation
The Documentation provided 3 ways to achieve the flow.
But I prefered the first method over the other two methods as it is easy and easy to manage in long run.
So here are the steps to achieve with method 1:
Follow these steps. And that't it. Have a Good day.