How to assign an issue to a group?

[Ricardo Gonzalez]

Hi Team,

I would like to handle incident by Assignment group. Currently my team is handling tickets by assgnee and I would like to use both cases like
- Assignment group then
- Assigned to or (assignee) 

I want to manage the tickets in a better way

[Joe Pitt]

JIRA doesn't allow assigning to groups. The closest workaround is to create a dummy ID that can't logon and use a distribution list for the email. HOWEVER, the 'assigned to me' filter won't work and from my and others experience issues that aren't assigned to a real person don't get worked.  A better option, I believe, is to have a select list with functional groups you can assign for searches and leave the assignee to the group lead.  

[seethamraju]

Hi Joe,

Can you please explain how to use distribution list for the email.

Thanks,

Raju

[Joe Pitt]

I only have experience with Outlook. You need to request from the outlook administrator group  a distribution list be created and someone be made the owner and administrator of the list. when it is created you can add/delete people from the list. The list will usually have a logical name like xyz_testers@company.com  Then you create a user in JIRA with the list email. Remove the user from the logon list so it doesn't count against licenses. Add the user to the needed roles in the project. When the user gets notifications the distribution list will in turn email every member of the list.  

[Akshith Kumar]

May i know how to remove the dummy user from logon list

[Selva G]

@White Software  - I have installed the plugin but i don't see any way to configure with workflow.  I've gone through the doc: https://whitesoftware.atlassian.net/wiki/spaces/GGA/overview . 

Let's say, i want to assign the ticket to group of people once approved by manager.  How do I configure with workflow?

[White Software]

Hello @Selva G,

This looks like a very good use case but it's a not thought by us previously. In this case, we'll add such an update on transition functionality to Groupee.

Even though, I can suggest a way for now. If you set the value of Groupee custom field to related group on a transition it will assign the issue to someone from that group. To do that you may use one of these plugins,

https://marketplace.atlassian.com/apps/5048/jsu-automation-suite-for-jira-workflows?hosting=server&tab=overview

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=server&tab=overview

https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?hosting=server&tab=overview

Regards,

Omer

[White Software]

Hello @Selva G ,

I'm happy to inform you we just release a newer version of Groupee and now it has a post function which triggers update assignee functionality.

Regards,

Omer

[White Software]

Hi @Ricardo Gonzalez,

We just released a new plugin "Groupee Group Assignee" to make groups assignable. Please give it a try and if you need more feature, let us know.

Regards,

Omer

[Karren Carig]

Hi @White Software ,

When is this avalible for cloud users? :)

Regards,
Karren

[White Software]

Hi @Karren Carig

Thanks for asking! We're working on it but for now, it's hard to give an estimation for release :)

[virdienash haqmal]

is it working for next gen?

[White Software]

@virdienash haqmal 

What did you mean by next-gen? Our plugin is working fine with the latest versions of Jira.

[Katarzyna]

Next-gen is the name of new project type in Jira Cloud. If you're working on cloud version, you should take this requirement into consideration, because it is more and more popular.

[Joe Kyle]

Ricardo,

I think the responses here are correct; there is no easy way to do this. I will offer another possible alternative. You may be able to create a custom automation rule, add a new group, and assign that group upon issue creation.

Step 1: Go to the left navigation panel within the project, look for “Automation”. Then click on “Add rule”, choose “Custom rule” at the top. Click “Continue.”

Step 2: Under “When this happens…” choose “Issue Created.”  click Add.

Step 3: Under “Then do this…” choose “Edit Issue” Field “Assignee Group”

However, for this to work you will first need to create the group under “User Management.” To do this you can type “gg” within your project and you will see the option for “User Management”. Click on “Groups” create the group you want to make for the issue assignees. Add the users you wish to include to that new group. This new group should now be an option under step 3 above. Note, the field “Assignee Group” will also need to be on the request type form and the resulting issue.

Between Steps 2 and 3 above you can add a condition. This is an option as you build the custom rule. See the button “Add condition”. This allows you to narrow down which issues will be affected by this new automation rule. (You may have to create new issue types, etc. there is no easy way to fulfill your request as mentioned by the others who have responded to your post.)

I have not tested this so you may have to play with it for a while to make it work (or it may not work at all) The other option is to try a post function on the “Create” transition and try the same method. Create a group, add users, etc. I would probably use the “Set field value” post function and try your best to tell the post function to do what you want. Select “Issue Fields” under Value. Select “assignee group”. But again, this too is a precarious work-around.

I hope this helps.

[Victor Mutambuki]

Welcome Ricardo,

In your permission scheme, you can edit it to dictate who you can assign tickets to. Please see attached image. Please let me know if it worked.

Victor