How to assign an issue to a group?

I am trying to assign an issue to a group.
I have created a new custom field - group picker (as described in the manual) and completed re-indexing, On top, i have created a group (under user management >> group). However, i do not see the new custom field in my issues and still, the only possibility i have is to choose the user from the list of the users.
Am i missing something?
Pls advise.


2 answers

1 accepted


You can't assign an issue to a group. You can create a mail group and then assign the issue to the user that uses that mail group address but other than that it is not possible to assign an issue to a jira group. 

If you want to use a custom field in a project than you should put it in a screen that is used by the project. If you don't you can't see it in issues. But even if you put it in your project, it does not mean you can assign the issue to a group. It is just a custom field.   

Elifcan is absolutely correct, the assignee field holds a user as the one single person currently responsible for the issue. 

Adding a group picker for "this group is also responsible" is a very good approach to involving a group of people.  There are other things you can look at too - see

Thank you.

However, i am not sure this would be the best solution to me.

I will now explain what i need:

I want to assign issue to the QA team and than the QA team leader will reassign it to the relevant QA member. Once the issue is assigned to QA, the only person that will get the notification is the QA team leader and than he will choose the relevant person from the QA team.

What would be the best solution and how to make it work?

Many thanks,


You can't assign it to a group (in real life, it doesn't work anyway)

For your case though, it is really simple.  Assign it to the QA team lead.  It's their responsibility to either deal with it, or delegate it by assigning it to someone else.  For the notifications, just check that the notification scheme says that "issue assigned" and "issue updated" notify the current assignee.

If you want you can create a mail group as I described above and assign the issue to that mail group. Add every member of qa team to that mail group.  It becomes something like a pool that every qa team can see. But as Nic said you can just assign it to the team leader too. 

0 vote

@Nic Brough [Adaptavist] 

Problem: Say we have a feature that involves two people simultaneously(real-world example; digging a well using conventional method, one guy digs and another guy at the top get the rubble out of well.)  our feature involves something similar, I want both Alice and Bob work together on it. How can I do that in JIRA? 

In this case I would create a STORY/TASK named "digging a well somewhere" and 2 SUBTASKS named "digging" assigned to Alice and "rubbling out" assigned to Bob.
Then the STORY should be assigned to someone. To Alice's and Bob's manager? Unassigned?...

Another approach could be creating an EPIC "digging a well somewhere", and then 2 STORIES/TASKS linked to that EPIC. Then assign STO1 to Alice and STO2 to Bob.

I cannot tell which method is better, there are a lot of variables.

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