How to assign a issues to two assignee?

I want to assign two people for one issue.

8 answers

1 accepted

Accepted Answer
5 votes
Paul Greig Atlassian Team Jul 22, 2013

Hi Yoon,

There are a few solutions for allowing multiple assignees to issues.

  1. Create a Queue - Set default assignee as 'Unassigned' and create a dashboard with a filter on all 'unassigned' issues. Users can then select issues from the queue
  2. Using Sub-Tasks - From the initial issue you can create sub-tasks and have these assigned to each user
  3. General User Account - Create a new user account, let's say 'team a', to represent the team you would like to work on issues together. Once created you could assign the account, 'team a', to the issue.

There is also a great article available here on a similar topic with some additional examples:

https://confluence.atlassian.com/display/JIRA/How+do+I+assign+issues+to+multiple+users

Cheers,

Paul

2 votes
Joe Pitt Community Champion Nov 19, 2013

Someone is always ultimately responsible for an issue even if a team is working it and that should be the assignee.

How do you let them both log time on it?

To really be honest I have never had this issue of not knowing who was responsable for what. Even if 2 people had the same task assigned to them.There is usally a lead that assumes the respnsability and has better knowledge of the task even if it branches off to several other people.

Therefore I would like this feature added in Jira Agile! :)

--------------------------------

Yes but how do I track the the time that those 2 or 3 people spent on the same task? I duplicate the task right?

No, let them both log time on it. Doesn't matter if it only has one assignee.

(And I agree with Joe - it's actually critical that an issue has a single responsible person. Think of the basics: "It went bang, who do I shout at?". With more than one assignee, people start ducking. And you get "I thought X was working on it". You have to be clear that it's a single person)

Wow Jira is so complicated! It has so little to do with Scrum! :((( Why don't you guys add features to the greenhopper plugin like multiple users on one task?

Assignee could be split into 2 fields as a core Jira feature:  Lead assignee and current assignee.  That way the person responsible is always Lead assignee but the current assignee could be e.g. 5 people at different stages of the ticket.  

 

To make this more than just a custom field, each of the 2 fields should have Jira native support in reporting and backlog summaries so that workload can also be balanced.  

 

Any reasons this is not a good suggestion?  

If there's a better way to indicate Lead assignee for a ticket, a related button could send the ticket back to the lead assignee without having to look up and deduce that from the history, ask around who it was, or send back to the wrong person by mistake. 

Actually, the "User Picker (single user)" custom field is perfect for indicating a Lead developer. 

(You could technically also use a "User Picker (multiple users)" custom field for tracking multiple contributors to a ticket, but caution is advised.)

May be you can other use as an watcher

i dont thing it is posiible to assigne one task to multiple user but work around you can do this

check the this document

https://confluence.atlassian.com/display/JIRA/How+do+I+assign+issues+to+multiple+users

some more help you can get from here

https://answers.atlassian.com/questions/129295/assign-a-task-to-multiple-assignees

some onle already issue raised with atlassian here

https://jira.atlassian.com/browse/JRA-1397

Absolutely right, the assignee is a single user field and you simply can NOT assign an issue to more than one person.

This is by design and the request to "fix" it is rightly closed. The other two links Rambanam gives you are pretty much the best ways to indicate you've got more than one person with current responsibility for an issue.

Continue... with Paul answer

4. Multi User Picker as Multiple Assignee custom field or custom field "group picker".

Regards
Onkar Ahire

We can create "Secondary Assignee" custom field and add another user to that.

Also, configure workflow post conditions to send notifications for the user in "Secondary Assignee" field.

Even though it is not the perfect answer you might be looking for, but if you have ScriptRunner or Automation for JIRA plugin, there are a lot of features you can do with this.

Thanks,

Aswin

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