How to assign a issue with perticular project

Hello Team,

I have setup incoming mail as office365.com with POP3 connector. All mails were downloaded successfully and also created issues automatically.

I have many project in the Project list. Now, I want to know how to distribute the issues with perticular project in the project list. means someone send the mail and issue will created in the jira but the issue will select the specific project.

Please help me!!

Thanks and Regards,

Danny Pate

1 answer

0 votes

Jira's default mail handlers have a single project input. All incoming mail is checked to see if it's a comment on an existing issue, and if not, it is created as a new issue in a single project.

If you want to be more clever about routing issues to projects, your choices are

  • Different email addresses for each project
  • Write your own handler which knows your "which project" logic
  • Find a handler that you can implement your "which project" logic. Frankly, that means JEMH - by far the best way to hadnle incoming mail.

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