How to allow regular users to add a field to an issue

I created a custom field named "Escalation" that is of type "Labels", and I have added it to the Default screen as an optional field with no default value.

When an issue is created and the reporter adds a label in that field, any user that can edit the issue can edit the labels in that custom field. So if one label is included by the reporter, additional labels can be added by users.

Two weird situations arise from that:

1) If the reporter omits to include a label when creating the issue, or if he is made aware that such a label should have been used after the issue is created, she can't add the first label because the custom field does not show up in the view issue screen, and she doesn't have admin privileges to add a field.

2) If a user accidentally removes the last label in the custom field, the field disappears from the issue, and she can't correct her mistake because she doesn't have admin privileges to add a field.

As it stands, a non-admin user can add any number of labels to a custom field as long as there is always at least one label present, but he cannot add the very first label. How can I allow my users to add the first label in a custom field without giving them admin privileges?

1 answer

1 accepted

0 votes

There's a significant difference between "adding a field" and "adding a label or other custom field value".

You don't mean "they need admin permission to add a field", you really mean that the user can't use quick edit.

1. Actually, they can. Click edit, you will be offered all fields on the edit screen, whether they have data or not.

2. As per 1. Click edit.

There's no reason to give anyone admin rights here, you are NOT "adding fields", you're updating the content of fileds, for which, you just need "edit" permission. I'm not even sure why you're thinking they need admin!

Ah ha! You are right that I meant the user can't quick-edit. I didn't think about "slow" edit because we usually always quick edit what we need. I think we'll need to slow-edit that one since custom fields don't appear when they're empty. Thanks.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,944 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot