My team currently has a project in JIRA. We'd like for any user outside of our team to submit a ticket (bug, request, etc) against our application, but we don't want these external users to see everything else within our project.
Is there some way to "carve out a piece" of our project that only these users have access to? Or, perhaps, some other way to achieve this capability within our current project?
Or, do we have to create a whole separate project in order to do this?
You have options.
1. Use the JIRA Issue Collector for a web front end that will just collect values supplied and create issues (one way delivery).
2. Use email with no JIRA account holders at all, with JEMH to provide round trip notifications and some extras.
3. Use a combination of the Project Permissions and Issue Security configuration referred above, and either a bundled mail handler or JEMH. Users with JIRA accounts, without the right to login interactively can interact with JIRA through email, they can create issues, get updates, and JIRA security still applies, so the issue security scheme references above can still apply.
I found an answer to another question that gives a specific reference to the documentation for managing permissions, https://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions
Since my customer only has JIRA 5.0.2, I found the following documentation reference for this older version, https://confluence.atlassian.com/display/JIRA050/Managing+Project+Permissions
You need to use issue security scheme to fulfil your needs.
Create a security scheme with levels - Visible to All and Internal Only.
Aply this scheme to your project and make all existing issues internal only.
Make sure everyone in your company has access to Visible to All and only your team has access to Internal only.
Now when another team member tries to raise an issue in your project, he will only get the option - Visible to All to select from. He wont see the option Internal Only.
Hope this helps.
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