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How to add watchers to new issue created with automation?

Vitaliy Antonov_u5zco5

Attempting to create a new Issue with Jira Automation based on the data from current Issue.

Added this under More Options >> Additional fields:

{

"fields": {

"Reviewer": "{{initiator}}",

"watchers": [

"{{initiator}}"

]

}

Getting this error:

CREATE ISSUE

Issues created successfully

TRD-74560

Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored - Watchers (watches)

Question:

is there a way to add watchers this way? If so, what would be the proper syntax?

Accepted answers

All comments

Dave Mathijs

Hi @Vitaliy Antonov , welcome to the Atlassian Community!

What's the use case behind this request? Why would you like to add Watchers upon issue creation? From what I can see, the user/customer selects a Reviewer via a user picker which is then added as Watcher to the issue. Is that correct?

Are you working in Jira Software or Jira Service Management?

Rafał Chomik

Have you tried to use a custom field ID instead of a name for the Reviewers field?

{
"fields": {
"{{watchers}}":"{{issue.customfield_XXXX.value}}"
}
}

Ste Wright

Hi @Vitaliy Antonov

Just to clarify, why are you looking to do it this way - rather than just using the relevant Actions?

It would be simpler to use the Actions...

Edit Issue:
- Reviewer = {{initiator}}
Manage Watchers:
- {{initiator}}

Ste

Vitaliy Antonov_u5zco5

HI @Dave Mathijs

I am working with Jira Software.

The use case:
I have a primary project where initial issue is created. After initial assessment of each issue i need to create a new linked issue in different project, that is specific to the implementation group. There could be multiple linked issues created in other projects.
I use Jira automation to create these linked issues.
Once issue is created, i want to be a watcher on that issue, so i can get notifications.

My plan works except the watcher part.

Thank you

Vitaliy Antonov_u5zco5

@Rafał Chomik this did not work unfortunately

Getting error when saving the Additional Fields JSON:

Additional fields contains invalid field(s) in 'update' or 'fields' section: {{watchers}}

Yaiza Temprado

I have exactly the same use case. Did you find a solution to this?

Bill Sheboy

Hi @Yaiza Temprado -- Welcome to the Atlassian Community!

What have you tried thus far? For example, did you try the solution described in this thread by @Ste Wright using the basic edit functions?

If that does not meet your needs you probably have a different use case/need. I suggest:

creating a new question,
including a link to this thread,
include images of your complete rule and the audit log details of the rule execution, and
explain what is not working as you expect.

When you post another question in an older thread, only the people following this one will see it. Creating the new question will make it more visible so others can help. Thanks!

Kind regards,
Bill

yaron

Branch to new created ticket and add watcher: {{triggerissue.reporter}}

automation example.png

Sergei Gridnevskii

He asked how to do that using Create Issue action. It is not a good idea to create hundreds of rules just for fun - both for the sake of observability and performance.

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