I am creating an automation wherein I want to cancel a ticket and mention the request participants as a comment in the ticket. So far, I've accomplished the cancellation part while mentioning the request participants in the ticket was not achieved.
Here's my script:
Hi {{customfield_10020.value}} , this ticket will be cancelled for you are already informed.
The result was:
Hi , this ticket will be cancelled for you are already informed.
Let me know if you have some inputs for my inquiry, I'm open for ideas.
Thank you and have a nice day Jira community.
Hi Kim,
I recreated a rule like yours and got the commenting to work with:
{{issue.customfield_10020.displayName}}
Note: I assumed you use an user-picker type field. If not: Just remove '.displayName'
If you use a user-picker and want to spice up your comment a little by using an "@-Mention" that's possible with:
[~accountid:{{issue.customfield_10020}}]
To find out more about how to use Smart Values I can recommend this reference, as well as this for user specific Smart Values.
Hope this helps.
Gideon
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