How to add issue types to Green Hopper ?

[Vishnukumar Vasudevan]

I use JIRA 4.4.1 and Green Hopper 5.7.4.

I added two more issue types in JIRA. But these are not available in Agile planning board.

How to add this to Agile ?

[Vishnukumar Vasudevan · Accepted solution]

Guys,

This is fixed.

The issue was, I disabled versionning in some projects.

Thanks, Vishnu

[Nic Brough -Adaptavist-]

One other thing no-one has asked yet, but is worth ruling out. Your new issue types - are they sub-tasks? They can only be created underneath top-level issues, so they don't appear on the create menu in GH (or Jira for that matter)

[Vishnukumar Vasudevan]

Nic,

These are not sub tasks.

[Renjith Pillai]

Vishnu, change your view to "project overview" and check whether they are visible. While adding the new card, did you select any fixversion for the issue?

[Vishnukumar Vasudevan]

Renjith,

I tried all options like 'Project Overview', assginee etc.

I haven't selected any Fix versions.

[Vishnukumar Vasudevan]

[Sebastian Hoehne (alt)]

I assume that the two issue types aren't associated to the GreenHopper Issue Types Scheme. Just go to "Manage Issue Types", select the second tab "Issue Types Schemes" and associate the two issue types to the GreenHopper Scheme.

Hope that helps,

Sebastian

[MatthewC]

GreenHopper just picks up the same list of issues types which are available to the project you have selected. So if you can't see it in Green Hopper I would suggest that the either:

• The Issue Types aren't available for the project (as Thomas suggested). Go to the project home page & try & create an an issue. Do you see the missing issue types?
• When in the Planning Board in GH, make sure you have the correct project selected, it will be in the top left of the screen.

Do any of these help?

[Vishnukumar Vasudevan]

All issue types are available in the project home page. I can create all issue types.

[MatthewC]

Ok, so when you go to the Planning Board and you have selected your project.....

There is the normal "Create Issue" at the right end of the menu bar.... is the current project selected? Do you see the full list of isssue types?

Then, look at the "New Card" button in (next to views / Tools on RHS). Click it & you will get a pop up.

In the drop down on the top LHS should be the list of issue types & should be the same as the "create issue" list of issue types.

If it isn't either there is something not in the problem description or your Jira/GH is very broken, or your Browser is caching information, page reffresh maybe?

[Vishnukumar Vasudevan]

Matthew,

Thanks for the help.

I see all issue types at the 'Create Issue' and at the 'new Card' operations.

I created new card. Even this issue is not in the planning board.

Thanks, Vishnu.

[Renjith Pillai]

Is the context that you are using including the appropriate filters (or issue types) that you want to display?

http://confluence.atlassian.com/display/GH/Using+Contexts+to+Filter+and+Highlight+Issues

[Vishnukumar Vasudevan]

Yes, the context is set up to take all issue types.

[Renjith Pillai]

May be an obvious question, are the numbers of issues in your planning board too high that they are displayed in multiple pages?

http://confluence.atlassian.com/display/GH/Managing+your+User+Preferences

[Vishnukumar Vasudevan]

Renjith

No, this is not the issue here. Because, I can see the count of issues in this context at right side.

There the count doesnt include new issue types.

[MatthewC]

Hi Vishnu,

Can you attach a screenshot as it may give us a clue what is happening without asking even more questions?

[Vishnukumar Vasudevan]

Attached image as new answer. I am getting error when I add images to the comment.

[MatthewC]

Can you also show us the card that was created for this test? Since you can't see it in GH, you will be able to find it via the Activity Stream on the project home page. I want to see the ID & the details you entered.

Can you also run the following JQL searches & tell us how many issues are returned

project="Sandbox Project" and fixVersion is empty

project="Sandbox Project" and fixVersion is empty and resolution is empty

[Thomas Schlegel]

Are your new issue types available in the regular jira screens for your project ?