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How to add fields to comment in automation


I am trying to add the value of a field to a comment when creating a new request. I just started fresh with a Service Management Project Template "HR Service Management". I am the only user right now and I have full administrative priviledges accordingly.

I created a new rule in automation which adds the comment to the issue without a problem.

Then I want in that comment the Value from the field "Start date". For that i used the help entry inside automation "How to access issue data in my comments".

I tried the following:

1 {{issue.fields.start date}} 2 {{issue.start date}} 3 {{issue.fields.start date.value}} 4 {{issue.start date.value}} 5 {{issue.fields."start date"}} 6 {{issue.customfield_10015}}

It is always empty. I tried the customfield because I found it when I read the field names by accessing https://<instancename>/rest/api/2/issue/<issuename>?expand=names


"Start date" is delivered with the HR Service Management Template. I did not create it myself. It's a default field. Why can't I access it? I also tried copying the field in the field due date. I can even select "Start date" from the drop down list to copy. But this doesnt't work either. Here I get the error message in the audit protocol:

More than one field with same name and type found: Start date (com.atlassian.jira.plugin.system.customfieldtypes:datepicker)


I don't understand what I am doing wrong and I couldn't find a proper documentation about how to access the fields and where I get the exact names I have to use.



Roland Amann

3 answers

1 accepted

0 votes
Answer accepted

Hi @roland_amann 

Smart value names are case-sensitive, so this one could be: {{issue.Start Date}}

When you want to learn the name of a specific smart value, you can try this method to compare the values in an issue which uses the fields:

Best regards,


Hi @roland_amann I have just tried this out with {{issue.start date}} and it worked fine for me.

Please may you provide a screenshot of your automation rule, just to double check its configuration

I made a manual trigger with action "add value to audit-protocol" (translated from german. I don't know if it's called exactly like that in english) and tried it. Did not work.


1 {{issue.fields.start date}} 2 {{issue.start date}} 3 {{issue.fields.start date.value}} 4 {{issue.start date.value}} 5 {{issue.fields."start date"}} 6 {{issue.customfield_10015}} 7 {{issue.startdate}}


Details zur Aktion:

Protocol 1 2 3 4 5 6 7

Zugehörige Elemente:

Manueller Trigger




28-04-2021 11-24-10.png


The comment is created in the task. But the date is empty.


28-04-2021 11-28-57.png


Edit: Just to make sure. I want the value of the following field. This is the default jira hr Employee onboarding request type form:

28-04-2021 11-48-54.png


Hi @Bill Sheboy

Thank you. I looked in the names again. But this time I did not look for the name of the variable, but searched for the expected value. This worked.

The correct field name in my case is {{issue.customfield_10054}}. Why this is a custom field in the default form and why I can select it in a dropdown box and it still doesn't is beyond me.

But this is a solution I can live with. Thanks.



Roland, I am glad to hear that worked for you. 

Between the UI/UX, REST API, and smart values, I often check the names with the technique I sent you when something doesn't seem to work as often it is a name mismatch.

Best regards,


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