How to add email notification for the log work is not null?

I have tried to set email notification for judge if log work is not null?

if the condition is true then mail to current asignee,reporter and watcher to alert they should log work for the issue.

if it possible to add custom event(judge field or event is null?) then send e-mail?
Thank you.

2 answers

0 vote
Alex Christensen Community Champion Aug 10, 2017

Are you wanting:

  1. to be notified each time a user creates a new work log?
  2. to see a set of issues which have no logged work on them?

If #1, there's an event in the notification scheme configuration called "Work Logged On Issue." Just set Current Assignee, Reporter, and Watcher as who should be notified if this event happens.

If #2, you can create a filter to show you issues which have no work logged to them using this query, then you can subscribe to this filter to receive emails about which issues are in this filter or put it on a dashboard to view the issues that way instead. You can add additional parameters to this search, but you at least need this:

timespent = 0

I have already tried #2 ,but the questions is use filter only can notify certain group not issue related group,is it possible to notify only issue related asignee,reporter and watcher ?

Thanks for your great support.

Alex Christensen Community Champion Aug 11, 2017

Unfortunately, not that I can think of. Notifications for issues are sent out when events are fired (i.e. when something happens to the issue, like an updated field, new issue created, new comments, work logged, etc.).

I haven't tried this, but you might be able to create a filter that is specified to the current user, then only those people would get updates if they are subscribed to a filter. Basically, create a filter using this query:

timespent = 0 AND assignee = currentUser()

Then, create a group subscription to this filter with a group that contains all of the possible assignees. I think this will cause each user to get a tailored subscription to see only their issues, but I haven't tested and can't confirm.

NOTE: you can change "assignee" in the query to be "reporter" or "watcher" if you want separate queries for those, too.

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