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How to add an issue to the Kanban board, from the Kanban board view

Deborah Gregory Jun 02, 2016

This is my first day with the JIRA free trial, so this is a very basic question from a new user.

To learn how to set up and manage a kanban board, I am modifying the default kanban set up in the trial.

One of the cards gives the following instructions:

"Add work items with "+ Create Issue" at the top right of the screen >> Try adding a new card now."

However, when I view the top right of the screen, I do not see "+ Create Issue".  I do see the icons for the following:

Search  /  Help Us Improve JIRA  /  Help  /  Administration  /  User Profile


Underneath this row of icons, I see two buttons, one to make changes to the board ("Board") and a button with nest carets that is used to hide and reveal the header.

I am able to add issues if I select the "Issues" icon from the left side side of the Kanban view screen, which takes me to the "Open Issues" screen.

I have searched through JIRA software documentation and viewed some videos, but have not been able to discover how to add issues from the Kanban board.


Thank you!


5 answers

1 accepted

3 votes
Answer accepted
Lameck Oliveira Jun 02, 2016

Hello Deborah,

Do you have permission to create issues? Did you create a project before try create a issue?



To add cards to your board you need Create a issue for this board. Your board have a filter, and this filter have issues.

To create issues:

  1. Click the Create Issue at the top of the screen to open the Create Issue dialog box.
    tickKeyboard shortcutc
  2. Select the relevant Project and Issue Type on the Create Issue dialog box.

Read more here:

And if you want to know more about Kanban Boards:


Lemme know if this help you. Or comment here if you're still with the problem.

4 votes
Deborah Gregory Jun 04, 2016

Thank you, Lameck, for your complete response.

You asked a good question about permissions.  I am the Administrator for the trial account, so I do have the permission to create an issue.

I was able to access the Create Issue dialog box with the information you provided about the Keyboard shortcut c.

I still do not see the Create Issue at the top of my screen.  If you have the time and interest to send a screenshot that illustrates the location of Create Issue, I'd be interested to see it.

The information your provided did answer my question and allows me to move forward with my exploration.





Lameck Oliveira Jun 04, 2016

Hello Deborah, it's a pleasure too me try help you. So lemme trying a little more:

  1. You have a board - a kanban board, like this:

    image2016-6-4 12:11:14.png

  2. And your board have a filter, to me is a filter based on a project
    image2016-6-4 12:12:32.png

  3. And you can Create issues at this button
    image2016-6-4 12:14:26.png
  4. Click on Create button at top, and select the Project - the same project at your board filter.
    image2016-6-4 12:15:26.png
  5. Put the summary, select the issue type, etc
  6. And click on create button

I think is this. Lemme know if you have any doubts or need some help to create. laugh 



Lameck Oliveira Jun 06, 2016

@Deborah Gregory, did it help you? Lemme know if you have any doubt. laugh 

3 votes
Cinzia Sinicropi Mar 06, 2018 • edited

I've just discovered that that big + on the left, along the blue toolbar, is "Create issue", unbelievable! Jira has greatly improved in ten years, I must say that it looks better, but it has still fundamental UX issues that it doesn't seem to be able to shake off.

(Note: this applies when viewing boards from both a Business project, and a Software project)

... and the c shortcut is great, thank you!

Joe Cox May 15, 2018


Including a 'Create issue' link above the Kanban board column where the issue would be created (or w/in the column) would make a lot of sense.

It is weird that you have to move your mouse off of the board, past the navigation tabs, and onto the top-level menu (far-left bar), to add an item onto the board.

Like Ignacio Ramos likes this
Ignacio Ramos Jan 16, 2019

same problem, I've got to google how to create an issue and ended here. The location makes no sense, 2019 and still unsolved.

Like # people like this
Joris Vleminckx I'm New Here Jan 17, 2019 • edited

+1 Took me a google search to find the c shortcut and the big + button. Not intuitively as the + button is not part of the current board you're looking at.

Like Alessio Alfonsi likes this
1 vote
Cinzia Sinicropi Feb 01, 2018



I have the same problem, the Create Issue button not appearing on the kanban board. I am an administrator, I have created a project, and have created the kanban board. 

However, the shortcut did work :)



0 votes
Han Chang Feb 18, 2018

I'm having the same problem as well - there is definitely no "Create Issue" button on my Kanban board. The keyboard shortcut `c` is the only way I can create a new issue from the Kanban board view. Attached is a screenshot.

Screen Shot 2018-02-19 at 12.21.41 PM.png

Jonathan Romano Mar 04, 2018

It's that plus button on the left hand side. I ran into the same issue, I've suggested that a button be added front and center:

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