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How to add an entry to the project settings menu in for Cloud Service Desks?

How to add a link to the project settings pane for jira service cloud application?

Screenshot 2020-02-06 at 18.50.09.png

I tried using the following configuration to no avail.

"webSections": [
"key": "example-menu-section",
"location": "atl.jira.proj.config",
"name": {
"value": "Service Desk Configuration"
"webItems": [
"key": "example-section-link",
"location": "atl.jira.proj.config/exampleLink",
"name": {
"value": "Example app link"
"url": "/example-section-link"

The web fragment finder addon showed the following example:

Screenshot 2020-02-06 at 19.00.39.png


Once the above sample is working can we restrict the link to only display within service desk projects using conditions e.g. using


"conditions": [
"condition": "project_type",
"params": {
"projectTypeKey": "service_desk"




1 answer

I am able to display the links in a normal project, but they fail on service desk projects. Is this a bug?

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